Refund policy

No Return or Refund Policy

Effective Date: July 10, 2025

Thank you for shopping with The CBP Patient Store. Please read our No Return or Refund Policy carefully before making a purchase. By completing a purchase, you acknowledge and agree to the terms outlined below.

Policy Overview

All sales of products purchased from The CBP Patient Store, whether online, in-store, or through other channels, are final. We do not offer returns, exchanges, or refunds for any products, except as required by applicable consumer protection laws.

Exceptions

In rare cases, exceptions may be considered if:

The product is defective or damaged upon receipt, and proof is provided within 48 hours of delivery.
The purchase violates applicable consumer protection laws, in which case remedies will be provided as required by law.

To report a defective or damaged product, please contact our customer support team at Info@Idealspine.com with your order details and evidence of the issue. We will review such cases promptly and respond within 3 business days.

Customer Responsibilities

Before purchasing, we strongly recommend that customers:

Review product descriptions, specifications, and compatibility details.
Contact our support team with any pre-purchase questions.
Ensure the product meets your needs and expectations.

Contact Us

If you have any questions about this policy or need assistance, please reach out to us at:

Email: Info@IdealSpine.com
Phone: (208) 939-0301
Hours: Monday – Thursday 9:00AM to 3:00 PM MDT, Friday 9:00 AM to 12:30 PM MDT

We reserve the right to update or modify this policy at any time. Any changes will be posted on our website and effective as of the stated date.

Thank you for choosing The CBP Patient Store.