FAQ

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at Info@IdealSpine.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

If you need to cancel or change your order, please give us a call at (208) 939-0301.  Please note that your order may begin processing immediately after order placement and it may not be possible change items or cancel at that time.  

We understand that sometimes a mistake is made, and an incorrect item is shipped in an order.  We do apologize for when this happens.  Please check your order upon delivery to ensure you have received the full & correct order.

If you have received the incorrect item(s) in your order, please contact CBP immediately at (208) 939-0301.  Once your correct order is verified, a FedEx Return Shipping Label will be emailed to you for the return of the incorrect item(s).  The correct item(s) will be shipped immediately from CBP.

After 1 week of receipt/delivery of the item(s), CBP will not be liable for any incorrect item(s).

We understand that sometimes a mistake is made, and an item is missed from an order.  We do apologize for when this happens.  Please check your order upon delivery to ensure you have received the full & correct order.

If item(s) are missing from your order, you must contact CBP at (208) 939-0301 within 1 week of receipt/delivery of the item(s).  The missing item(s) will be shipped immediately from CBP upon notification.

After 1 week of receipt/delivery of the item(s), CBP will not be liable for any missing item(s).

We are so sorry!   

If you have received an order or item(s) that are damaged, please contact CBP immediately at (208) 939-0301.  Once your order is verified, replacement item(s) will be shipped immediately from CBP.  You will need to provide pictures of the damaged item(s) and packaging.  These pictures can be emailed to info@idealspine.com.

Please check your order upon delivery to ensure you have received the full & correct order.  After 1 week of receipt/delivery of the item(s), CBP will not be liable for any damaged item(s).

No Return or Refund Policy

Effective Date: July 10, 2025

Thank you for shopping with The CBP Patient Store. Please read our No Return or Refund Policy carefully before making a purchase. By completing a purchase, you acknowledge and agree to the terms outlined below.

Policy Overview

All sales of products purchased from The CBP Patient Store, whether online, in-store, or through other channels, are final. We do not offer returns, exchanges, or refunds for any products, except as required by applicable consumer protection laws.

Exceptions

In rare cases, exceptions may be considered if:

• The product is defective or damaged upon receipt, and proof is provided within 48 hours of delivery.
• The purchase violates applicable consumer protection laws, in which case remedies will be provided as required by law.

To report a defective or damaged product, please contact our customer support team at Info@Idealspine.com with your order details and evidence of the issue. We will review such cases promptly and respond within 3 business days.

Customer Responsibilities

Before purchasing, we strongly recommend that customers:

• Review product descriptions, specifications, and compatibility details.
• Contact our support team with any pre-purchase questions.
• Ensure the product meets your needs and expectations.

The Limited Warranty applies to the CBP® Pro-Lordotic Neck Exercisers, and only for the CBP® Pro-Lordotic Neck Exercisers, purchased from Chiropractic BioPhysics (CBP).

The Limited Warranty covers any defects in material or workmanship under proper usage during the Warranty period. 

The Warranty Period for the CBP® Pro-Lordotic Neck Exercisers purchased from CBP is 30 days from the date of purchase.

If the Pro-Lordotic breaks within the warranty period:

• Please ship the broken CBP® Pro-Lordotic Neck Exerciser(s) to CBP.
• Include a copy of the original receipt with instructions for the product replacement
• Once the broken item(s) is received by CBP, we will replace at no charge for the item(s) itself.
• Customer will be responsible for all shipping charges.

To return via FedEx or UPS, please ship to the following address: 

To return via USPS, please ship to the following address: